By Freshtah Raufi on July 27, 2026 Verified by Google

I had a great experience at this office from start to finish. The front desk staff was very welcoming and made the check in process quick and easy. The doctor took the time to really listen to my concerns, explained everything clearly, and never made me feel rushed. Everyone I interacted with was kind, professional, and genuinely cared about making sure I was comfortable. It’s not always easy to find a medical office where you feel heard and respected, but this one definitely stands out. I would highly recommend this practice to anyone looking for compassionate, excellent care.

By Kathleen on July 14, 2026 Verified by Google

Best doctor ever~~ I cannot recommend Dr. Shalena highly enough. From the first appointment, they took the time to listen carefully, explain everything in a way that was easy to understand, and made me feel genuinely cared for. Their professionalism, knowledge, and attention to detail gave me complete confidence in my care.

The office staff was friendly, organized, and efficient, making every visit smooth and stress-free. Dr. Shalena Islam never made me feel rushed and always answered all of my questions with patience and compassion.
She really knows what she doing.
If you’re looking for a physician who is not only highly skilled but also truly cares about their patients, I would wholeheartedly recommend. 🩵🩵🩵✨✨✨👏👏👏

By Jasmin Day on June 11, 2026 Verified by Google

I’m sure this place is great if you need ozempic or lip injections or a facial, since it looks like that’s what they do(?), but if you’re looking for a primary care physician, I recommend going elsewhere.

First of all, I have never even met Doctor Shalena Islam. Is she real? She must be in the back doing lip injections or facials or whatever because every appointment I schedule has been handled by the nurse practitioner. And that would be fine if I felt like my needs were met and I was actually cared for, but it’s truly been the opposite.

During my follow up visit to review some test results I was left alone in the doctor’s office for over an hour. The entire time, I could hear the nurses and the receptionist having a lively chat, so after about ninety minutes of anxiously waiting I went out to ask what the hold up was and they said the radiologist lost my paperwork. So they were just waiting. I told them I came on my lunch break and didn’t have all day, so they called and the radiologist said they had found the results and already faxed them. These girls are totally irresponsible.

For some reason that wasn’t my last straw. But I have been back and forth with this place for over a month because they keep getting my very simple asthma prescription wrong. First they prescribed me for an albuterol nebulizer when I asked them to prescribe me an inhaler refill. Well, my insurance does not cover a nebulizer, and besides, that’s not what I need. So I called them, hoping for a quick fix. Next they revised the prescription to an albuterol inhaler, but it was the wrong dose. “A baby dose,” as my pharmacist called it. Even he was alarmed and called me before filling it because it didn’t match my previous prescription.

Over the past month I have been back and forth traveling overseas and across the country with an expired inhaler. I don’t have time to keep calling this place every day, but when I do have time I am always left hanging. I found some time to call again last week to sort this out once and for all, and was told they’d call right back. Did they? No they did not. No voicemail, no text, nothing. I still haven’t heard from them. Did they fall off the face of the planet? Perhaps they’re simply in another dimension than me. I’m literally turning to fantastical sci-fi delusions because that’s more soothing than the thought that these losers are actually that irresponsible and careless with my medical records and my health.

At this point I’m going to cut my losses, but others deserve to know how screwed up this place is. Clearly their priorities are out of order.

By Erika Nicolle Orellana on December 26, 2025 Verified by Google

I’ve been going to Jumpstart Medical for almost a year now and have had the best experience ever. The staff have been extremely helpful and friendly, and the attention has been fantastic. My lab work has always been done and explained thoroughly, and all my concerns are addressed properly. I recommend Dr. Shalena Islam and staff, and the Physician Assistant especially who I see the most. You will not regret it!

By Angel Melendez on November 13, 2025 Verified by Google

I needed a TB test for job clearance and spent the whole day calling different doctors. My primary doctor doesn’t offer in-office testing, and everywhere else told me I’d need a full physical or full appointment just to get the test done.

Dr. Shalena and her staff were amazing! They took me in without hesitation, were so kind and patient, and really understood the urgency of my situation. They even offered me a flu shot, which I gladly accepted!

I was rushing and accidentally left my wallet at home, but thankfully registration was handled online — and they even accept Zelle for the copay! Super convenient and such a pleasant experience overall. Highly recommend!